All workflows
Customer Experience

AI Customer Support

Resolve customer queries autonomously, escalate the hard ones, and learn from every interaction.

The workflow, end to end

Specialized agents hand off across the lifecycle, with quality loops and a continuous-improvement cycle that keeps the workflow learning over time.

Autonomous pipeline · running
TriggerCustomer Query
AgentSupport Agent
  • Greets & triages
  • Captures full context
AgentIntent Classification
  • Detects intent & sentiment
  • Routes to the right flow
AgentKnowledge Retrieval
  • Searches docs & history
  • Grounds the answer in facts
AutomatedAutomated Resolution
  • Resolves common queries instantly
  • Drafts a grounded reply
DecisionEscalation Agent · if unresolved
HumanHuman Specialist
  • Handles complex cases
  • Adds expert judgement
AgentResponse Quality Review
  • Checks tone & accuracy
  • Ensures policy compliance
loops back earlier for rework
KnowledgeKnowledge Base Update
  • Captures new solutions
  • Improves future answers
ContinuousCustomer Feedback Analysis
  • Analyzes CSAT & themes
  • Feeds insights back to the start
feeds insights back to the start
Workflow handoff Rework loop Continuous improvement

Outcomes

Deflects routine tickets with grounded, on-brand answers

Seamless human escalation for complex or sensitive cases

Every conversation improves the knowledge base and the next answer

Other workflows

Bring this workflow to your business

Tell us what you want to automate — we'll map the agents, guardrails, and rollout.

Sign in to get in touch